COVID-19 RESPONSE

Latest update: 30/05/2020

A MESSAGE FROM CASA D’ IRENE OWNERS AND MANAGEMENT TEAM

Dear guests and friends,
Greetings from Athens. We hope this letter finds you well, healthy and safe.

Our world continues to change and due to the spread of COVID-19, our apartments are open, following the latest Greek Government orders and travel restrictions.

At Casa D’ Irene apartments, we recognize that these are unsettling times and we assure you the safety and wellbeing of our partners and guests is of utmost importance. As the situation continues to evolve, we are doing everything in our power to ensure your travel safety and provide maximum flexibility.

We wait with open doors and open hearts to welcome you. Our reservation team is already taking reservations with the Casa D’ Irene Flexible policy applied, in case you are forced to cancel. Thank you in advance for putting your trust in us as you plan for future travels.

Looking after our staff and guests is our number one priority. To help you navigate the uncertainty around your travel plans, we have launched this dedicated COVID-19 Response webpage to explain how Casa D’ Irene can support you on your next trip to Athens. We will continue to update this page with the latest information regarding booking flexibility, supporting our communities and workforce, and travel safety. For more detailed information, you may also contact us at info@casadirene.gr

On behalf of all of us, we would like to thank you all for such tremendous support during this challenging time. As people who love to travel, we continue to dream now more than ever and sharing with you on instagram the beauty of Athens. Our only limit is our imagination! Follow us on social media to keep you company from the comfort of your homes and to inspire those who haven’t visited us yet.

Till we meet again, stay safe.

Best wishes,
Kartelia Irene & Casa D’ Irene Management Team

WE CLEAN. WE CARE. WE WELCOME. NEW HEALTH AND SAFETY MEASURES

We take pride in maintaining the highest standards of cleanliness and hygiene within our premises and operate in accordance with the recommendations by the World Health Organization (WHO) and the Greek Government guidelines.

OUR PEOPLE

Every staff member is using personal protection equipment (PPE) and has received expert training on our rigorous cleaning regime and operating practice. The training frequency has been increased, and attention is given on hygiene measures and the latest information on coronavirus. This is vital to help safeguard the health of our employees and guests. In addition, our team, the manager and the staff monitor and support the overall operation of our apartments and ensure we operate flawlessly complying with latest authorities’ guidelines.

CLEANING & HOUSEKEEPING

We enforce a rigorous cleaning regime and thorough sanitization practices in all rooms, common areas and ‘back of house’ for your safety. Apartments are left unoccupied for at least 24 hours before they welcome the next guests.

We have removed immaterial objects (pillows, bedding) from all rooms and shared multi-purpose items such as menus, magazines, etc. TV and air conditioner controls have disposable covers. Fabric surfaces (eg furniture upholstery) are cleaned with a steam appliance. The doors and windows of all rooms are opened daily for natural ventilation. We enhance disinfection and deep cleaning practices in accordance to EODY instructions.

GUEST CARE

Guests are encouraged to complete the fast check-in option prior to arrival and to use their credit/debit cards for payment at check-out. It is recommended to use electronic alternatives for check in-check out (eg mobile concierge). Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation. 

Hand sanitiser is available and we encourage frequent use for staff and guests alike. Masks are available upon request. Infrared thermometers are available also to conduct temperature checks of our guests and employees upon request. Visiting guests/friends of our guests, will be allowed with prior notice to and communication with the manager. 

A medical kit is available in the apartment for the occurrence of an incident, which will include disposable gloves and masks, antiseptics, cleaning wipes, apron, medicine, laser thermometer.

FOOD & BEVERAGES

Guests have the option to prepare their own breakfast in the apartment at no extra charge. Our visitors will find only packaged products in the apartments, offered by our team.

PROTECTING OURSELVES AND OTHERS FROM COVID-19

  • Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water
  • Avoid unnecessary contact
  • Avoid touching eyes, mouth and nose
  • Cover the mouth with the elbow when coughing and sneezing
  • Keep at least one meter distance between you and others, especially when coughing or sneezing For the most updated information, please refer to the Greek National Public Health Organization and/or World Health Organization and/or your local health authority.

ACCOMMODATION FILE & EVENT BOOK

For public health protection, we keep an updated record of staff members and all guests staying at the apartments – name, nationality, date of arrival and departure, contact details (address, telephone, e-mail), so that communication is possible if a coronavirus case is identified at a later time.
According to the General Regulation on Personal Data Protection (GDPR) the staff and the guests are informed that their information will be kept on file for reasons of public health protection. It is necessary to record and update all events that may occur in the event book.

BOOK & TRAVEL WITH CASA D’ IRENE FLEXIBLE POLICY 

As the situation continues to evolve, we are doing our best to ensure your travel safety and provide maximum flexibility on your travel plans. Considering the uncertainty to predict and confidently plan for the future, our individual booking policy is adjusted for peace of mind. Our “Casa D’ Irene Flexible Policy” is extended to all reservations within 2020 season, offering free cancellation up to 7 days before arrival, free rescheduling options, as well as credit vouchers for 2021 reservations, in cases where you are entitled to a refund. 

Click here for more detailed information on the “Casa D’ Irene Flexible Policy”. Then BOOK YOUR STAY with us.